Last updated: 16th September 2024

Bengwela Superstores Limited ("we", "our", "us") operates bengwela1.odoo.com and uses WhatsApp Business for customer communication and service delivery. This privacy policy explains how we collect, use, and disclose your personal information when you interact with our WhatsApp Business account, integrated through Odoo.

1. Information We Collect

We may collect the following information from users interacting with us through WhatsApp Business:

• Name
• Phone number
• Messages
• Any other information you choose to provide

2. How We Use Your Information

We use your information to:

• Communicate with you regarding our products and services
• Provide customer support
• Improve our services

3. Data Sharing

We do not share your personal information with third parties, except:

• As required by law
• To comply with legal obligations
• With service providers to assist in managing and improving the service (e.g., Odoo)

4. Data Security

We take reasonable measures to protect your data from unauthorized access or misuse. However, no method of transmission over the internet is 100% secure.

5. Your Data Rights

You have the right to:

• Access your data
• Correct or update your data
• Request deletion of your data

6. Changes to This Policy

We may update our Privacy Policy from time to time. We encourage you to review this page periodically for any changes.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: bengwelaonline@gmail.com
• Phone: 0722583312
• Address: Bengwela Bus Park Kakamega branch, near Shell Petrol Station, next to Kakamega bus park
• Second Address: Bengwela Kanduyi, near Isuzu dealership